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WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat Closed
  • Sun Closed

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 434-239-4561 or make an appointment online!

What People Say About Us

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    I want to thank you for getting me in and looking at my car. I came down on vacation and ended up with an oil leak. You took the time and helped me as much as you could. Just want you to know I made it home. Again thank you!!

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    I took my car in today for an oil change and general maintenance and got amazing service, as always. The staff is exceptionally friendly and honest about their service. I love feeing confident that I am not being taken advantage of when I bring my car to the Waterlick Garage. Also there is a Starbucks within 2 minutes waking distance, which is a great place to wait while they service your car.

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    Great, friendly service. Their prices are very reasonable and I would recommend them to everyone looking for good, honest work.

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    My husband and I are very pleased with Waterlick Automotives helpful and kind service. They went beyond what we thought we could do. Thank you!

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    My new go to garage. Good people and fair prices.

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    These people are honest and trustworthy and they do very good work. They will match the competition in their prices and they give military discount too. I love this garage!!!!!

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    So unbelievably friendly!! They will take care of you!! Without a doubt!!

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    Best service I?ve ever had hands down. Rusty is the best!

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    This is a great garage with knowledge staff who do a great job on your car. The staff here know there customers and do their best to get the job done right at a reasonable cost. This is why all the local folk take their cars here to be repaired. I heartily recommend it!

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    Great Customer Service.... Great Prices... Great Combination !!! Highly Recommend : )

  • reviewicon

    Got a price estimate quickly and Rusty waived the inspection fee because they weren't very busy. Once my vehicle was dropped off, it was done for a fair price within about an hour. It's running great now!

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    I want to thank you for getting me in and looking at my car. I came down on vacation and ended up with an oil leak. You took the time and helped me as much as you could. Just want you to know I made it home. Again thank you!!

Call us for service: 434-239-4561

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