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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us


  • -Karen H.

    I want to thank you for getting me in and looking at my car. I came down on vacation and ended up with an oil leak. You took the time and helped me as much as you could. Just want you to know I made it home. Again thank you!!


  • -Katie D.

    I took my car in today for an oil change and general maintenance and got amazing service, as always. The staff is exceptionally friendly and honest about their service. I love feeing confident that I am not being taken advantage of when I bring my car to the Waterlick Garage. Also there is a Starbucks within 2 minutes waking distance, which is a great place to wait while they service your car.


  • -Tim S.

    Great, friendly service. Their prices are very reasonable and I would recommend them to everyone looking for good, honest work.


  • -Rita B.

    My husband and I are very pleased with Waterlick Automotives helpful and kind service. They went beyond what we thought we could do. Thank you!


  • -Jason C.

    My new go to garage. Good people and fair prices.


  • -Becka's Custom Creations

    These people are honest and trustworthy and they do very good work. They will match the competition in their prices and they give military discount too. I love this garage!!!!!


  • -Holly C.

    So unbelievably friendly!! They will take care of you!! Without a doubt!!


  • -Brady L.

    Best service I?ve ever had hands down. Rusty is the best!


  • -John K.

    This is a great garage with knowledge staff who do a great job on your car. The staff here know there customers and do their best to get the job done right at a reasonable cost. This is why all the local folk take their cars here to be repaired. I heartily recommend it!


  • -Wilson B.

    Great Customer Service.... Great Prices... Great Combination !!! Highly Recommend : )


  • -Nick M.

    Got a price estimate quickly and Rusty waived the inspection fee because they weren't very busy. Once my vehicle was dropped off, it was done for a fair price within about an hour. It's running great now!


  • -Karen H.

    I want to thank you for getting me in and looking at my car. I came down on vacation and ended up with an oil leak. You took the time and helped me as much as you could. Just want you to know I made it home. Again thank you!!

Call us for service: 434-239-4561

ASE (Automotive Service Excellence)
IDENTIFIX
Jasper
BBB (Better Business Bureau)
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Valvoline
Cooper Tires
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Pennzoil
Lynchburg Regional Business Alliance
  • Car Care Aware