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INSURANCE QUESTIONS

Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat Closed
  • Sun Closed

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 434-239-4561 or make an appointment online!

What People Say About Us

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    I want to thank you for getting me in and looking at my car. I came down on vacation and ended up with an oil leak. You took the time and helped me as much as you could. Just want you to know I made it home. Again thank you!!

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    I took my car in today for an oil change and general maintenance and got amazing service, as always. The staff is exceptionally friendly and honest about their service. I love feeing confident that I am not being taken advantage of when I bring my car to the Waterlick Garage. Also there is a Starbucks within 2 minutes waking distance, which is a great place to wait while they service your car.

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    Great, friendly service. Their prices are very reasonable and I would recommend them to everyone looking for good, honest work.

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    My husband and I are very pleased with Waterlick Automotives helpful and kind service. They went beyond what we thought we could do. Thank you!

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    My new go to garage. Good people and fair prices.

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    These people are honest and trustworthy and they do very good work. They will match the competition in their prices and they give military discount too. I love this garage!!!!!

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    So unbelievably friendly!! They will take care of you!! Without a doubt!!

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    Best service I?ve ever had hands down. Rusty is the best!

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    This is a great garage with knowledge staff who do a great job on your car. The staff here know there customers and do their best to get the job done right at a reasonable cost. This is why all the local folk take their cars here to be repaired. I heartily recommend it!

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    Great Customer Service.... Great Prices... Great Combination !!! Highly Recommend : )

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    Got a price estimate quickly and Rusty waived the inspection fee because they weren't very busy. Once my vehicle was dropped off, it was done for a fair price within about an hour. It's running great now!

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    I want to thank you for getting me in and looking at my car. I came down on vacation and ended up with an oil leak. You took the time and helped me as much as you could. Just want you to know I made it home. Again thank you!!

Call us for service: 434-239-4561

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